Etymology of Tasks Outsourcing KPI

 The business community has fully embraced using balanced scorecards and metrics to determine if businesses are performing well. This is also a common practice in outsourcing. The gist of this management approach is that the business managers will be able to gauge if the performance of the employees is in line with the company's goals and objectives, not only in terms of actual activities but also in financial merits. As such, there is a need to develop tasks outsourcing KPI methods or standards to ensure that all possible causes for poor and good performance are identified.

Outsourcing is not new, albeit it has become a buzzword by now. Outsourcing is a business strategy in which a company passes certain tasks to other companies on their behalf. This way, the company can focus its resources-finances, manpower, technology-on other things that can help it grow. Most of the time, the tasks that are outsourced are seemingly mundane tasks that do not require full attention from the company, like hiring, payroll, etc.

Few people realize that the clothes they wear are not really manufactured by the brand name that sells them. Also, few people know that if they call customer support for their electronic gadget, it is not the company that answers the call. In reality, many branded products outsource their manufacturing task to other companies. All they need to do is to provide the outsourcer with the quality standards, processes, and methodologies to get the job done. Usually, outsourcing is done outside the United States because the labour is cheaper in third-world countries. This is why customer service associates seem to have a very thick accent. It is because they are not in the United States but somewhere else.



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